SHIPPING

SHIPPING

WE OFFER FREE SHIPPING + RETURNS ON ALL U.S ORDERS.

Please allow 1-3 business days for your order to be processed and shipped. Standard domestic shipments will ship via UPS. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped.

ORDERS ARE ONLY POSTED OUT MON-FRI

INTERNATIONAL SHIPPING POLICIES

PLEASE NOTE INTERNATIONAL ORDERS WILL BE SUBJECT TO CUSTOMS, DUTIES & TAXES + SHIPPING COSTS.

THESE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER TO PAY.

Please allow 1-3 business days for your order to be processed and shipped. International orders shipped via DHL Express are typically delivered within 2-5 business days from the date that it is shipped, depending on your country. You will receive a shipment notification email with tracking once your order has shipped.

All items are shipped from Los Angeles, CA

SHIPMENT TRACKING

When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.

SHIPMENT INSURANCE

From the moment of dispatch the package is fully insured with DHL against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at hello@helenalegend.com for support. We do not offer returns based on these accusations once the package has been signed for.

DELIVERY

All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Helena Legend LA

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

Thank you for your understanding.

Please contact us if you have any more questions regarding delivery and customs/duties.